Working with me

After nearly fifteen years in business, I’ve figured a few things out.

Naturally I’ve learned all of this from experience.

Office Hours

My office hours and communication windows are Tuesday through Friday from 11 am to 5 pm. You'll often catch me working other hours of the day but to help focus and get as much done as possible, I limit my communication to these windows of time. If you ever get a message from me in the evening or on a weekend please don’t feel like you have to reply!


I try to respond to all client emails within 24 hours. I only check my email twice a day and batch reply during those times. All project-related correspondence should be sent to my email directly at

Whenever possible I prefer written communication over voice so that I have detailed notes about your project.

Turnaround Time

All tasks, whether small jobs or large projects are given a slot on my schedule. I will let you know when to expect your job to be processed. If there is a delay on my end, I will inform you as soon as possible. I appreciate that my clients do the same for me.

Please know that it’s usually pretty hard for me to meet same day requests.

Holidays and Time Off

After years of working through holidays, I’ve tightened up my calendar. Because my family is home on US holidays, I no longer work on those days. I also take some extended time off around Christmas and New Year’s. The exact dates of this vary from year to year but I usually begin my break about a week or so before Christmas. I typically return to my office about the second week of January.

Oh, and I also decided a few years back that my birthday is a company holiday so you won’t catch me at my desk on April 16th!

If you need to schedule a meeting, send me a message.

Success Stories from my Clients

When I met Pam, I know right away that she would be the designer I could trust to redesign our logo. We wanted to start attracting an upscale clientele. Seven years later, Pam is my brand marketing guide. She has an innate sense of excellent design and knows how to make the right type of impression so that we now attract the perfect clients.

– Valerie Gibson, President, Gibson Home Services

The design of the website and business cards was on point! Very professional!

- Jennifer McCarthy, McCarthy Real Estate Law

My love of Pam's work goes beyond her excellence in design. She masterfully encapsulates the mission and flavor of our program on each page of her work for us. The publications she has created for us are windows into the world that our children live in each day of their school lives. Our website is organized and designed in a way that makes it easy for potential families to see a glimpses of our child communities. Pam continues to create beautiful work for us.

– Mona Nixon, Head of School, Mountain Laurel Montessori School

Working with Pam was a dream. I am tech-illiterate and had NO IDEA how to set up a website, choose brand colors, or design a logo, and Pam took the reins and streamlined the whole process. From Day 1, she understood my top priorities of my website design and executed her plan. She communicated her ideas and progress clearly and I was able to reach out any time I had questions. She also provided tutorial videos so that I can manage my own site going forward. Pam's knowledge of web design and what speaks to the viewers was incredible. Finding Pam, and her getting my website up and running in record time was a gift and I'm so grateful to her!

—Lauren Russo, NOVA Car Seat Checks

Excellent quality! The best money we've spent on our company! Pam is creative and great to work with. Highly recommend!

—Amara DalPezzo, Owner, RD Matthews Electrical Contracting

Pam Owens is a brilliant and vibrant woman who has the taste and creativity of a fine artist. Every little detail and goal is taken into account so as to bring about the beauty that is the art she performs for her clients. If you are seeking a breathtaking website or brand design and customer experience then go no further, as Pam Owens is a bright star in an industry fraught with frauds.

—Benjamin Ranieri, Queen Consulting

Pam did a fantastic job on our website. I would highly recommend her.
— Elizabeth Weckter, Homeland Painting

Pam is wonderful to work with and she hits it out of the park every time! So glad we signed up. She does a wonderful job with our website, branding and digital marketing and is competitively priced. Can’t say enough about Pan Owens Designs. Thanks Pam!

—Kevin McCabe, Dominion Estate Sales

Pam does great work. She can help your business with awesome logos and designs.

—Mark King, The Pond Doctor

Pam's a champ! Did great work for me with book cover design and several book layouts. Her layout skills are top notch and sending the files off to the printer was a breeze because Pam knew what to do. I'll use her services again for another book!

—David J. Kenney, Author

I've worked with Pam for years and she has consistently delivered excellent work. With very little guidance from me, she produces exactly what I'm looking for and need. Her sense of design is terrific and this has helped me on many occasions.

—Ellen Emerson,

I’d love to stay in touch.

Join the mailing list for thoughtful messages, inspiration, and latest tips.